Terms & Conditions

Shipping

We ship to Australia wide via trusted local courier companies, Australia Post and DHL. We also ship internationally via Australia Post or DHL.


Returns

Products may only be returned if they are faulty or damaged in transit to you, or incorrectly ordered.


You can apply for the return of damaged or incorrect goods within 72 hours of receipt. You must inspect the items are correct and accounted for immediately on receipt.


In all instances an RGA (Returned Goods Authority) must be issued by us prior to goods return, regardless of reason. Goods returned without an RGA may not be accepted. You will need to contact us to receive a copy of our RGA.


All returned goods (incorrectly ordered) must be sent at your expense. Re-issued goods will also be sent to you at your expense. We strongly recommend the use of insured couriers for your protection. Returned items must be packaged as well as or better than when the item was received.


Returns fall into two categories:

- Incorrectly ordered.

- Faulty or damaged in transit to you.


1. Policy regarding incorrectly ordered.

Goods returned incorrectly ordered must be in perfect, UNUSED & UNDAMAGED resalable condition accompanied by the original invoice. Goods returned that you incorrectly ordered are subject to a 15% restocking charge where a refund is desired.


No restocking fee applies if a subsequent order to the same or greater value is placed, or alternatively a credit to that value can be placed on your account for future use within a maximum time period of 12 months.


Freight charges will not be reimbursed.


If incorrectly ordered Body Restore will not accept the return of product if a product shows signs of use as they cannot be resold as new.


It is your responsibility to determine that the product ordered is correct. If you are unsure about a product you wish to purchase, please chat to us BEFORE you order. Our team at Body Restore can help you choose the right product for you.


2. Policy regarding faulty request or parts broken in transit to you.

Faulty goods returned will be examined and will be further tested. Warranties will be given for failure of goods when due to a manufacturing defect but not if goods are damaged due to improper handling or use.


Replacement will be determined in accordance with the Australian Consumer Law – major & minor failure. Damage or failure as a result of any other cause is not warrantable. Goods returned that are found to have no fault, will be returned to you at your expense.


Freight

We ship all goods via local courier companies, Australia Post or DHL. We endeavor to protect all goods against damage.


Where freight cost is charged, we reserve the right to vary the freight cost from that shown in the shopping cart in instances where goods are being sent to regions deemed remote, isolated, not serviced or for heavy or large items. Any variation will require us to notify you prior to despatch.


Delivery Times

Delivery times within Australia vary greatly dependent on destination. Expect 1 - 10 working days; most orders that weigh less than 5kg are 1 - 7 day delivery for Australian destinations. If you require the fastest possible delivery method, please contact us, or make a reference in the order process.


We do not guarantee immediate dispatch. If the item is not currently on the shelf, we may need to order goods to replenish stock which may take from 1 - 10 days. Once in stock we will then contact you to keep you informed of shipping times.

Privacy Policy

1. We respect your privacy

Body Restore respects your right to privacy and this policy sets out how we collect and treat your personal information.


2. What personal information we collect

“Personal information” is information we hold which is identifiable as being about you.

We may collect the following types of personal information from you:

  • Name
  • address
  • Phone Number
  • Email Address
  • Historical information about the goods or services you have ordered
  • Historical information from enquiries you have made
  • Communications between us


3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you. This includes within our website, email systems, our CRM software and any other program or database we hold.


4. Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.


5. Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.


6. Access to your personal information

You can access and update your personal information by contacting us on info@bodyrestore.com.au.


7. Question about privacy

If you have any questions or feedback concerning our privacy practices, please feel free to send in details of your complaints to info@bodyrestore.com.au. We treat feedback and enquiries as very important, and will respond as quickly as we can.


8. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.


9. Website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.


10. Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Contact Details

Based in Western Australia, Body Restore has teamed up with QENDA to research and provide ethical, effective organic products.

Body Restore is the sole distributor for Pharmacies Australia. Want to become a stockist? Email info@bodyrestore.com.au

Address:

Body Restore Australia

1/280 Bannister Road, Canning Vale WA 6155

E: info@bodyrestore.com.au

P: +61 422 182 446

W: bodyrestore.com.au

Thank you! We will contact you as soon as possible

About Body Restore

Body Restore - Get your gut health right
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A passion for health:
About the founder

Rebecca Nguyen is a qualified pharmacist in Western Australia. Passionate about health and well-being, Rebecca created Body Restore as an outlet to spread the word on gut health, and connect the whole of Australia with curated education and products on restoring wellbeing and vitality.

Rebecca aims to empower Australian Community Pharmacists to journey with their community equipped with personalised integrative health solutions.

The power of gut

In recent years, evidence has proven what many medical experts already knew – gut health plays a significant role in vitality, energy and overall wellbeing. In fact, at the root of many ailments thought to be incurable is gut health. Your gut health is far more than just digestion because from it, the entire immune system is driven. There are many benefits to a healthy gut and at Body Restore, we focus on providing products that we know work. If you want more education on gut health, then we recommend you read these articles:

Integrative Pharmacist
5R Protocol

Restore your gut with the 5R-Protocol

Remove, Replace, Repair, Reinoculate, Rebalance

Get 1 on 1 consultation by Rebecca in person in Western Australia or online anywhere in the world.

•3 months option - week 0,1,3,6,9,12

•6 months option - week 0,1,3,6,12,18

Complete course consultation cost $700



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